Warranty Information

Warranty Information

At VeloCore, we stand behind the quality of the products we sell. This page provides important information about product warranties, coverage, and the claims process.

Types of Warranties

Manufacturer Warranties

Most products sold by VeloCore are covered by manufacturer warranties. These warranties:

• Are provided directly by the product manufacturer
• Vary in length and coverage by brand and product type
• Cover defects in materials and workmanship
• Require proper installation and use
• May have specific terms and exclusions

VeloCore Satisfaction Guarantee

In addition to manufacturer warranties, we offer our own satisfaction guarantee on eligible products. See our Return Policy for details.

Warranty Coverage

What's Typically Covered

Most manufacturer warranties cover:

• Defects in materials
• Manufacturing defects
• Workmanship issues
• Premature failure under normal use
• Parts replacement for covered defects

What's Typically NOT Covered

Standard exclusions include:

• Normal wear and tear
• Improper installation
• Misuse or abuse
• Modifications or alterations
• Racing or competition use (unless specified)
• Environmental damage (rust, corrosion from road salt, etc.)
• Damage from accidents or collisions
• Installation labor costs
• Consequential damages

Warranty Periods by Product Category

Note: These are typical warranty periods. Always check specific product listings for exact warranty terms.

Engine Components

• Engine parts: 1-3 years or 12,000-36,000 miles
• Performance parts: 90 days to 1 year
• Filters: 30-90 days

Brake System

• Brake pads: 1 year or 12,000 miles
• Brake rotors: 1-2 years
• Calipers: 1-3 years

Suspension & Steering

• Shocks and struts: 1-5 years or limited lifetime
• Control arms: 1-3 years
• Tie rods and ball joints: 1-3 years

Electrical Components

• Batteries: 1-3 years (prorated)
• Alternators and starters: 1-2 years
• Sensors: 1 year

Lighting

• LED lights: 1-5 years
• HID kits: 1-2 years
• Standard bulbs: 30-90 days

Warranty Claim Process

Step 1: Verify Warranty Coverage

• Check your product documentation for warranty terms
• Verify the warranty period hasn't expired
• Ensure the issue is covered under warranty terms
• Gather proof of purchase (order confirmation, receipt)

Step 2: Contact Us

To initiate a warranty claim:

1. Contact our customer service team
2. Provide your order number and product information
3. Describe the issue in detail
4. Include photos or videos of the defect if possible

Step 3: Evaluation

Our team will:

• Review your claim and documentation
• Determine if the issue is covered under warranty
• May request additional information or photos
• Coordinate with the manufacturer if necessary

Step 4: Resolution

If your claim is approved, we will:

• Provide a replacement part
• Issue a refund (if replacement unavailable)
• Provide return shipping instructions
• Process the claim within 5-10 business days

Important Warranty Requirements

Proof of Purchase

• Keep your order confirmation and receipts
• Warranty claims require proof of purchase from VeloCore
• Products purchased from unauthorized sellers may not be covered

Proper Installation

• Parts must be installed according to manufacturer instructions
• Professional installation is recommended for complex components
• Improper installation voids most warranties
• Installation receipts may be required for certain claims

Product Registration

Some manufacturers require product registration for warranty coverage:

• Register products within specified timeframe
• Keep registration confirmation
• Update contact information if you move

Extended Warranties

Extended warranty options may be available for certain products:

• Purchase at time of original order
• Extends coverage beyond manufacturer warranty
• May include additional benefits
• Contact us for availability and pricing

Lifetime Warranties

Some products carry lifetime warranties:

• Coverage is for the original purchaser
• "Lifetime" typically means the expected life of the vehicle
• May require proof of purchase and product registration
• Standard exclusions still apply
• Non-transferable unless specified

Commercial Use

Products used in commercial applications may have different warranty terms:

• Shorter warranty periods may apply
• Higher mileage or usage may void coverage
• Contact us before purchasing for commercial use

International Warranties

For international customers:

• Warranty terms may vary by country
• Return shipping costs may apply
• Local regulations may provide additional protections
• Contact us for specific international warranty information

Warranty Limitations

Please note these important limitations:

• Warranties are limited to repair or replacement of defective parts
• We are not responsible for installation labor costs
• Consequential or incidental damages are not covered
• Maximum liability is limited to the purchase price of the product

Frequently Asked Questions

Do I need to return the defective part?

In most cases, yes. We'll provide return instructions and a prepaid shipping label for warranty returns.

How long does the warranty claim process take?

Most claims are processed within 5-10 business days after we receive the returned part.

Can I get a refund instead of a replacement?

Refunds are available if a replacement is not available or if you prefer a refund over a replacement.

What if the part fails again after warranty replacement?

Warranty replacements typically carry the remainder of the original warranty or a new warranty period, depending on the manufacturer.

Contact Warranty Support

For warranty questions or to file a claim:

• Email: Include order number and detailed description
• Phone: Speak with a warranty specialist
• Online Form: Submit a warranty claim through our website

We're committed to ensuring your satisfaction and standing behind the products we sell. If you have any questions about warranty coverage, please don't hesitate to contact us.