Return Policy
Return & Exchange Policy
At VeloCore, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we're here to help.
Return Eligibility
To be eligible for a return, items must meet the following criteria:
- Items must be returned within 30 days of the delivery date
- Products must be unused, unworn, and in their original condition
- Items must be in their original packaging with all tags attached
- Proof of purchase (order confirmation or receipt) must be provided
Non-Returnable Items
Please note that certain items cannot be returned for hygiene and safety reasons:
- Personalized or custom-made products
- Sale or clearance items (unless defective)
- Gift cards
- Downloadable products or digital goods
How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer service team with your order number and reason for return
- Our team will provide you with a return authorization and detailed instructions
- Carefully package the item(s) in their original packaging
- Ship the return using the method specified by our customer service team
Refund Process
Once we receive and inspect your returned item(s), we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.
Please note:
- Original shipping charges are non-refundable
- Return shipping costs are the responsibility of the customer unless the return is due to our error
- Refund processing times may vary depending on your financial institution
Exchanges
If you need to exchange an item for a different size, color, or product, please contact our customer service team. We'll be happy to assist you with the exchange process.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including shipping costs, at no additional charge to you.
Questions?
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team. We're here to help make your shopping experience as smooth as possible.
This return policy is subject to change without notice. Please review this page periodically for updates.