Privacy Policy

Last Updated: October 9, 2025

At VeloCore, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Create an account or make a purchase
Subscribe to our newsletter or marketing communications
Contact our customer service team
Participate in surveys, contests, or promotions

This information may include:

Name and contact information (email address, phone number, shipping address)
Payment information (processed securely through our payment providers)
Order history and preferences
Account credentials

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

IP address and browser type
Operating system and device information
Pages viewed and links clicked
Date and time of your visit
Referring website addresses

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your purchases and account
Provide customer support and respond to inquiries
Send marketing communications (with your consent)
Improve our website, products, and services
Detect and prevent fraud or unauthorized activities
Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Trusted third-party companies that help us operate our business (payment processors, shipping carriers, email service providers)
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

Access, update, or delete your personal information
Opt-out of marketing communications at any time
Request a copy of the data we hold about you
Object to or restrict certain processing of your information

To exercise these rights, please contact our customer service team.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our Contact Us page.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.