Frequently Asked Questions

Frequently Asked Questions

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.

Q: Is it safe to order from your website?
A: Yes, our website uses SSL encryption to protect your personal and payment information.

Q: Can I modify or cancel my order?
A: Please contact us immediately if you need to modify or cancel your order. Once an order is processed and shipped, it cannot be cancelled.

Products & Compatibility

Q: How do I know if a part will fit my vehicle?
A: Each product listing includes detailed compatibility information. Check the year, make, model, and engine specifications. If you're unsure, contact our customer service team.

Q: Are your parts OEM or aftermarket?
A: Our parts are high-quality aftermarket replacements that meet or exceed OEM specifications.

Q: Do you offer bulk discounts?
A: Yes, we offer discounts on bulk orders. Please contact us for a quote.

Shipping & Delivery

Q: How long does shipping take?
A: Standard shipping takes 5-7 business days. Expedited and express options are available for faster delivery.

Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Shipping costs and delivery times vary by location.

Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. Use this number to track your package.

Returns & Warranty

Q: What is your return policy?
A: We offer a 90-day return policy on most items. Items must be unused and in original packaging.

Q: How long is the warranty?
A: VeloCore brand products come with a 24-month warranty against defects.

Q: What if I receive a defective part?
A: Contact us immediately and we'll arrange a replacement or refund under our warranty policy.

Installation & Support

Q: Do you provide installation instructions?
A: Many products include basic installation guidelines. For detailed instructions, consult your vehicle's service manual or a professional mechanic.

Q: Can you help me choose the right part?
A: Yes! Our customer service team can help you find the correct part for your vehicle. Contact us with your vehicle information.

Q: Do you offer technical support?
A: We provide basic technical support for our products. For complex installation or diagnostic issues, we recommend consulting a professional mechanic.