Frequently Asked Questions

Welcome to our FAQ section. Here you'll find answers to the most common questions about VeloCore, our products, and services.

Ordering & Payment

How do I place an order?

Simply browse our product catalog, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your order.

What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure payment methods as displayed at checkout.

Shipping & Delivery

What are your shipping options?

We offer multiple shipping methods to accommodate your needs. Shipping costs and estimated delivery times are calculated automatically based on your location and selected shipping method at checkout.

Do you ship internationally?

Please check our shipping policy or contact our customer service team for information about international shipping availability.

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please contact our customer service team within the specified return period for assistance.

How do I initiate a return?

Please reach out to our customer service team with your order number and details about the item you wish to return. We'll guide you through the return process.

Customer Support

How can I contact customer service?

Our dedicated customer service team is here to help. You can reach us through the contact form on our website or via the contact information provided in your order confirmation.

What are your business hours?

Please refer to our contact page for current business hours and response times.

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Frequently Asked Questions