Shipping Policy
Shipping Policy
Last Updated: October 9, 2025
At VeloCore, we are committed to delivering your automotive parts quickly and safely. Please review our shipping policy below for important information about delivery times, shipping costs, and tracking.
Shipping Methods & Delivery Times
Standard Shipping
- Delivery Time: 5-7 business days
- Available for most orders
- Tracking information provided
Express Shipping
- Delivery Time: 2-3 business days
- Available for urgent orders
- Priority handling and tracking
Overnight Shipping
- Delivery Time: 1-2 business days
- Available for critical parts needs
- Orders must be placed before 2:00 PM for same-day processing
Shipping Costs
Shipping costs are calculated based on:
- Package weight and dimensions
- Delivery destination
- Selected shipping method
Exact shipping costs will be displayed at checkout before you complete your purchase.
Free Shipping
We offer free standard shipping on orders over a specified amount. Check our website for current promotions and free shipping thresholds.
Order Processing Time
- Orders are typically processed within 1-2 business days
- Orders placed on weekends or holidays will be processed on the next business day
- You will receive an email confirmation once your order has been shipped
Tracking Your Order
Once your order ships, you will receive:
- Shipping confirmation email with tracking number
- Link to track your package in real-time
- Estimated delivery date
You can also track your order by logging into your account on our website.
Shipping Restrictions
Please note the following restrictions:
- We currently ship to addresses within the specified regions
- Some oversized or heavy items may require special shipping arrangements
- Hazardous materials are subject to additional shipping regulations
- P.O. boxes may not be available for certain items
International Shipping
We offer international shipping to select countries. Please note:
- International orders may be subject to customs duties and taxes
- Customers are responsible for all customs fees and import duties
- Delivery times vary by destination country
- International orders may require additional documentation
Damaged or Lost Packages
Damaged Items
If your package arrives damaged:
- Document the damage with photos immediately
- Contact our customer service team within 48 hours
- Keep all original packaging materials
- We will arrange for a replacement or refund
Lost Packages
If your package is lost in transit:
- Contact us if tracking shows no movement for 7+ days
- We will investigate with the shipping carrier
- A replacement or refund will be issued once the claim is resolved
Address Changes
To ensure timely delivery:
- Verify your shipping address before completing checkout
- Contact us immediately if you need to change the shipping address
- Address changes may not be possible once the order has shipped
Signature Requirements
Some high-value orders may require a signature upon delivery for security purposes. You will be notified if your order requires a signature.
Questions?
If you have any questions about shipping or need assistance with your order, please contact our customer service team. We're here to help ensure your parts arrive safely and on time.